Tesco's India GCC Transforms into a Strategic Cockpit
Summary
- Tesco's India Global Capability Centre (GCC) has transformed from a basic dashboard to a strategic cockpit over the last 20 years.
- The GCC team in Bengaluru has developed AI algorithms to deliver around 670 million personalised offers to 14-15 million customers.
- The GCC processes payroll worth £5.5-6 billion annually for Tesco's 340,000 employees worldwide.
Key Facts
- · Tesco's India GCC is located in Bengaluru
- · The GCC has developed several AI algorithms
- · Around 670 million personalised offers were delivered to customers
- · The GCC processes payroll for 340,000 employees worldwide
- · Annual payroll processing value is around £5.5-6 billion
Why it matters
The transformation of Tesco's India GCC showcases the growth of India as a strategic hub for global companies, leveraging technology and talent to drive business decisions.
#India GCC#Tesco#AI algorithms#retail chain#global capability centre