Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
Summary
- CPGRAMS is a digital platform for citizens to register their grievances
- The system is designed to facilitate speedy and effective resolution of public grievances
- It is an initiative of the Department of Administrative Reforms and Public Grievances, Government of India
Key Facts
- · CPGRAMS is a centralized system
- · It allows citizens to register grievances online
- · The system is integrated with various government departments
- · It provides a unique registration number for tracking the status of grievances
Why it matters
CPGRAMS aims to improve the efficiency and transparency of grievance redressal in the government, enabling citizens to easily register and track their complaints
#Government Schemes#Public Grievance Redressal#Digital Governance#Citizen Centric Services